Jacqui Gale's arrival in the world prompted the temporary closure of Edinburgh Airport and, since embarking on the world of business, her impact has been no less striking. This Scots-Canadian has brought her considerable drive and qualities to global brands from Estee Lauder and Revlon, to Crabtree & Evelyn and Arran. Jacqui's a natural storyteller and in this fascinating episode, the CCO of Portmeirion Group and CEO of Wax Lyrical, shares her experiences of resilience, mentoring, innovation \u2013 as well the first record she ever bought.\nInterview by Christine Esson.