Concierges Around the World: Los Angeles Concierge Association
b'Typically, summer months bring lots of travelers to the sunny shores of California. 2020\\u2019s guest list looks slightly different, as the coronavirus continues to be a global health crisis. Concierge Timothy DeRodeff, who is also vice president of the Los Angeles Concierge Association, shares his story about the shutdown and getting back to work.\\n\\nAfter 10 years in the hospitality industry and six as a concierge, DeRodeff explained just how serious this has been for the vertical. \\u201cIt was very scary in the beginning. Now, we have a little bit more information. I was initially laid off by my property. They continued to pay us for a while and our health benefits. For three months, I sheltered in place with my family. I invested in myself by reading, exercise, and spending time with my family,\\u201d he said.\\n\\nThe hotel where he served as a concierge did completely shut down to the public for about three months. Now, they\\u2019ve reopened. The space looks a little different now, and the pace is slower. \\u201cI\\u2019m finding a new rhythm. I enjoy having a routine again, although it\\u2019s been a crazy schedule. With limited staff, I\\u2019ve been here almost every day,\\u201d DeRodeff said.\\n\\nTo get back to work also meant new procedures. \\u201cWe had an orientation before reopening to go over the new protocols to keep guests and us safe,\\u201d he commented.\\n\\nThey are also focused on ensuring the guest experience remains positive. \\u201cWe send them a welcome letter a few days before check-in with the guidelines of the hotel. We\\u2019re also doing things like time slots for the fitness center. Most people are very understanding. They are excited to get out and be on the beach,\\u201d DeRodeff stated.\\n\\nTravel has always been an escape for travelers. Even with limitations, people still want to have a positive experience. The hospital industry is working hard to ensure safety and enjoyment.'