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Tatyana Mitkova. She\\u2019s the CEO and founder of ClaimCompass, a company that helps airline passengers submit a claim online for cancelled, delayed or overbooked flights.

Famous Five:

• Favorite Book? \\u2013 How to Win Friends and Influence People
• What CEO do you follow? \\u2013\\xa0 Kathryn Minshew
• Favorite online tool? \\u2014 Slack
• Do you get 8 hours of sleep?\\u2014 No
• If you could let your 20-year old self, know one thing, what would it be? \\u2013 \\u201cHer life is to become more and more interesting with every decision she makes that takes her out of her comfort zone\\u201d

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Time Stamped Show Notes:

• 01:26 \\u2013 Nathan introduces Tatyana to the show
• 01:42 \\u2013 ClaimCompass get airlines to pay up to $680 for cancelled flights
• 01:51 \\u2013 Flights could be delayed, cancelled or overbooked
• 02:05 \\u2013 ClaimCompass can help you get paid for your lost baggage
• 02:13 \\u2013 ClaimCompass is based on the regulations in Europe
• 02:29 \\u2013 More than 90% of airline passengers are unaware of their rights
• 02:46 \\u2013 ClaimCompass tries to speed up the claiming process for passengers
• 02:49 \\u2013 ClaimCompass has a web app and passengers can submit a claim online
• 03:03 \\u2013 ClaimCompass makes money by keeping a 25% success-based commission
• 03:25 \\u2013 ClaimCompass is growing 75% month over month, in the last 3 months
• • 03:39 \\u2013 In January, ClaimCompass will reach a thousand claims
• 03:43 \\u2013 Average claim refund is $420
• 03:58 \\u2013 Average MRR
• 04:11 \\u2013 ClaimCompass has their own internal software for their claims management system
• 04:36 \\u2013 ClaimCompass has established relationships with more than 50 airlines
• 04:55 \\u2013 Team size
• 05:24 \\u2013 ClaimCompass was launched, in 2016, as a side project
• 05:48 \\u2013 Tatyana and the co-founders have their own stories about getting frustrated with an airline
• 06:04 \\u2013 Tatyana has a legal background
• 06:24 \\u2013 ClaimCompass was bootstrapped and got into the 500 Startups program, in Europe, 2 months ago
• 06:40 \\u2013 ClaimCompass has raised $150K
• 07:02 \\u2013 Plans for 2017
• 07:10 \\u2013 \\u201cOur goal is to reach as many passengers as possible\\u201d
• 07:50 \\u2013 CAC
• 08:20 \\u2013 ClaimCompass\\u2019 paid ads expenses are increasing
• 08:53 \\u2013 ClaimCompass had their demo day on the 15^th of February at the 500 Startups program
• 09:00 \\u2013 Tatyana believes they will have their seed round in 6 months
• 09:51 \\u2013 Tatyana is looking to raise a million in their next round
• 10:12 \\u2013 One of ClaimCompass\\u2019 biggest competitors is AirHelp
• 11:00 \\u2013 Tatyana believes that if they partnered with online travel agencies, they can reach more people
• 11:18 \\u2013 Flight Right and Refund.me are some of ClaimCompass\\u2019 competitors, too
• • 11:31 \\u2013 Some of ClaimCompass competitors\\u2019 business models can make you lose money
• 13:00 \\u2013 The Famous Five

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3 Key Points:

• More than 90% of airline passengers are unaware of their rights \\u2013 we should know our rights to make an appropriate claim.
• Not all business models are the same \\u2013 study the company first, to be aware of the charges.
• Every step out of your comfort zone, leads to something far more interesting for you.

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Resources Mentioned:

• Acuity Scheduling \\u2013 Nathan uses Acuity to schedule his podcast interviews and appointments
• Drip \\u2013 Nathan uses Drip\\u2019s email automation platform and visual campaign builder to build his sales funnel
• Toptal\\xa0\\u2013 Nathan found his development team using Toptal for his new business Send Later. He was able to keep 100% equity and didn\\u2019t have to hire a co-founder due to the quality of Toptal
• Host Gator\\xa0\\u2013 The site Nathan uses to buy his domain names and hosting for the cheapest price possible.
• Audible\\xa0\\u2013 Nathan uses Audible when he\\u2019s driving from Austin to San Antonio (1.5-hour drive) to listen to audio books.
• The Top Inbox\\xa0 \\u2013 The site Nathan uses to schedule emails to be sent later, set reminders in inbox, track opens, and follow-up with email sequences
• Jamf \\u2013 Jamf helped Nathan keep his Macbook Air 11\\u201d secure even when he left it in the airplane\\u2019s back seat pocket
• Freshbooks \\u2013 Nathan doesn\\u2019t waste time so he uses Freshbooks to send out invoices and collect his money. Get your free month NOW
• Show Notes provided by Mallard Creatives