343. How Saks OFF 5TH is crafting customer-centric experiences
With 100 stores in the United States and Canada, 4 million loyalty program members and a robust online platform, Saks OFF 5TH continues to reimagine traditional off-price retail with a digital-first model focused on delivering a superior customer experience. On today\u2019s show, President and CEO Rob Brooks discusses his career in retail, his leadership style and what\u2019s next for the company.
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