338. Improving the front-line associate experience at PetSmart
PetSmart recently rolled out its new employee-focused communications app, called Central Bark, to give associates a place to share ideas, collaborate, ask questions and troubleshoot. On today\u2019s show, recorded live from Retail\u2019s Big Show in New York City, PetSmart\u2019s Vice President, HR Talent, Culture, and Strategy Theresa Lee joins us to talk about the company\u2019s unique culture and how PetSmart has successfully revamped the front-line experience for its 50,000+ associates.
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