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This is the second episode in the Researching Transit Handbook of Public Transport Research series. Links to obtain the book can be found at the end of the notes. In this episode, Professor Graham Currie speaks to another of the book\u2019s authors, Associate Professor Oded Cats. Dr Cats cofounded and co-directs the Smart Public Transport Lab, in the Department of Transport Planning, at TU Delft.\n\nTwo key areas of focus for the Smart PT Lab are network resilience (the focus of Chapter 12 in the Handbook), as well as changing public transport usage patterns. This includes charting the interaction of public transport with other travel modes, including the role of the bicycle in rail journeys, as well as emerging mobility technologies. The Critical MaaS project with the Amsterdam Institute for Advanced Metropolitan Solutions (AMS Institute) explored the role of public transport on demand in the future mobility ecosystem. \n\nChapter 12 of the Handbook of Public Transport Research focuses network resilience. The chapter, Public Transport Network Resilience, was written by Dr Menno Yap and. Dr Cats. During the interview, Dr. Cats discusses some of the indicators and strategies that can be used to model the impact of unexpected events. He discusses the special case of the black swan event, the event that can\u2019t be planned for because it has not been experienced before. He emphasises the need to strike an effective balance between efficiency and network resilience.\n\nTaking a passenger experience focus has been a hallmark of projects and research into network reliability. The use of smartcard data has been central to these efforts. In a recent example of collaboration across academia and industry, the Smart PT Lab for the Washington Metropolitan Area Transit Authority (WMATA) to understand and address trip-level delays experienced by individual passengers. The Smart PT Lab\u2019s research was central to implementing a scheme aimed at improving the passenger experience, by providing refunds for trips that were delayed more than 15 minutes. The success of the scheme has resulted in the delay window being reduced to 10 minutes. \n\n\n\nThe Handbook of Public Transport Research is available for purchase from the publisher\u2019s website: https://www.e-elgar.com/shop/gbp/handbook-of-public-transport-research-9781788978651.html\n\nLearn more about the people and projects in today\u2019s show:\nSmart Public Transport Lab: http://smartptlab.tudelft.nl/\nOded Cats: https://odedcats.weblog.tudelft.nl/\nAmsterdam Institute for Advanced Metropolitan Solutions (AMS): https://www.tudelft.nl/bk/samenwerken/amsterdam-institute-for-advanced-metropolitan-solutions \n\nRead lessons learned from the WMATA project, undertake by Dr. Menno Yap and Dr. Oded Cats. \nYap, M.D., Cats, O., 2020. Predicting disruptions and their passenger delay impacts for public transport stops. Transportation (Dordrecht). https://doi.org/10.1007/s11116-020-10109-9\n\n\nHave feedback? We\u2019re listening. Please send your comments to info@ptrg.info\nFind us on twitter and instagram @transitpodcast or using #researchingtransit\n \nSign up for updates when we release shows: http://eepurl.com/g9tCdb\n\nMusic from this episode is from https://www.purple-planet.com