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\n\nThanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network\n\nRich Falco and his twin sons, Zack and Tyler, discuss the intricacies of family business succession in the automotive industry. The Falco's share their personal experiences, emphasizing the value of learning through challenges and the significance of understanding both the technical and business aspects of the industry. They explore the dynamics of customer interaction, continuous professional development, and the evolving nature of automotive technology.\n\nRich Falco, Diag on Demand, Instructor at Carquest Technical Institute. Listen to Rich\u2019s previous episodes HERE\n\nZack and Tyler Falco, Diag on Demand.\n\n\nShow Notes\n\n\n\n

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• Watch Full Video Episode
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• Succession and grooming (00:00:51)\xa0Discussion about succession, grooming, and growing young talent in the automotive industry.
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• Training and learning experiences (00:01:34)\xa0Rich discusses letting his sons fail and learn while working together in the business.
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• Challenges of being a mobile technology specialist (00:04:10) Zack talks about the challenges of being a mobile technology specialist and learning to interact with customers.
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• Learning from experience (00:05:29) Zack and Tyler discuss their learning experiences and the importance of admitting when they don't know something.
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• Future of the business (00:09:04) Rich discusses the challenges in generating revenue and the potential changes in the industry for mobile work.
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• Working together as a family (00:15:10)\xa0Tyler shares his experience of working with his dad and brother, highlighting the dynamics of their working relationship.
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• Learning from Job Experiences (00:16:05)\xa0The speakers discuss the continuous learning experience and the value of mistakes in their work.
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• Passion for Working with Hands (00:19:00) Zack expresses his enjoyment of working with hands and the satisfaction in understanding the technical aspects of his work.
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• Diagnostics and Gray Areas (00:19:47)\xa0The conversation delves into the complexities of diagnostics, the gray areas in the auto repair industry, and the appeal of clear-cut logic in technical work.
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• Changing the Perception of Technicians (00:22:18) Challenge the traditional perception of technicians and advocate for a shift towards recognizing them as technology specialists.
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• Transition to Advanced Technology (00:23:44)\xa0The conversation highlights the transition to advanced technology, including the need for specialized equipment and the future of automotive technology.
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• Business Education and Succession Planning (00:25:40)\xa0The importance of business education, succession planning, and the need for understanding the financial aspects of the business are discussed.
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• Client Experience and Problem-Solving (00:29:34)\xa0The significance of following up with clients and the emphasis on problem-solving to build strong relationships with customers is highlighted.
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• Succession and Family Business (00:32:39)\xa0Discussion about the succession and future of the family business with Rich, Zach, and Tyler Falco.
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