Podcasts Business Remarkable Results Radio Podcast Up Close and Personal with Brett Beachler [AW 184]

Up Close and Personal with Brett Beachler [AW 184]

Published: Nov. 18, 2023, 4:15 a.m.

\n\n\n\n\nBrett Beachler shares the history of his business, the impact of closing on Saturdays, and the importance of creating a positive work environment. He also discusses the significance of customer trust and his future goals for his business.\n\nBrett Beachler,\xa0Beachler\u2019s Vehicle Care & Repair, Peoria, IL. Listen to Brett\u2019s previous episodes\xa0HERE\n\n\n\n\n\n

Show Notes:

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  • Watch Full Video
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  • Closing Saturdays and its Impact (00:03:20)\xa0Brett discusses the significant impact of closing Saturdays on their business operations and the positive response from their customer database.
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  • Increased Revenue and Team Morale (00:04:37)\xa0Brett shares how their decision to close Saturdays resulted in a 20% increase in revenue and improved team morale.
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  • Distinguishing Factors of the Business (00:07:19)\xa0Brett explains the factors that make their business different, including providing honest advice, focusing on cost per mile, and attracting a more educated demographic of customers.
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  • The Light Atmosphere and Customer Experience (00:08:21)\xa0Discussion about the importance of creating a positive atmosphere and delivering exceptional customer experience.
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  • Forward Thinking and Setting Dental Style Appointments (00:10:24)\xa0Conversation about the benefits of proactive maintenance and the importance of scheduling appointments in advance.
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  • The importance of people skills (00:15:31)\xa0Discussion on the significance of understanding and managing the different personalities and needs of employees for successful business operations.
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  • Benefits of being part of a 20 group (00:17:07)\xa0Exploring the advantages of joining a 20 group for business owners, including the opportunity to learn from others and receive support.
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  • Updating Processes and SOPs (00:22:34)\xa0Discussion about the importance of managing processes and standard operating procedures (SOPs) properly, transitioning from paper to digital form, and using Microsoft server for storing SOPs.
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  • Refining Digital Vehicle Inspection (00:23:25) Focus on improving the efficiency and effectiveness of the digital vehicle inspection process and making it seamless for both customers and technicians.
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  • Equipment Upgrades and Expansion (00:23:59)
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  • The impact of daily training (00:29:45)\xa0Discussion on the importance of daily training for personal and professional growth, comparing it to sporadic training every few months.
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  • Views on smartphones and idle time (00:32:46)\xa0Discussion on the negative impact of excessive smartphone use and the importance of utilizing time effectively.
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Thanks to our Partner, Dorman Products.

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Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

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