Published: May 28, 2024, 4:15 a.m.
Thanks to our Partner, NAPA Auto Care\n\nDarren Mclea shares his passion for tires and offers valuable insights on how tire sales can significantly boost a shop's profitability and customer loyalty. He discusses strategies for shop owners to incorporate tire sales, the support available from tire distributors, and the benefits of creating a one-stop-shop experience for customers.\n\nDarren McLea, DMJ Solutions, LLC. darren@djmsolutions.net\n\nShow Notes\n
\n \t- Watch Full Video Episode
\n \t- The importance of selling tires (00:04:15)\xa0Darren emphasizes the significance of selling tires and the impact on customer loyalty and profitability.
\n \t- Selling tires vs. oil changes (00:06:32)\xa0Darren compares the profitability of selling tires versus oil changes and highlights the potential for increased profits.
\n \t- Tire distributors and support (00:10:18) Darren discusses the support provided by tire distributors.
\n \t- The inspection process (00:12:29)\xa0Importance of including tire inspection in the service process, mindset, and training.
\n \t- Customer's tire shopping experience (00:13:34)\xa0Comparison of tire shopping to buying a washing machine, customer's lack of knowledge, and the need for guidance.
\n \t- Understanding customer needs (00:15:49)\xa0Customer inquiries about tire warranty, driving style, and price comparison.
\n \t- Customer's perception and experience (00:21:12)\xa0The impact of new tires on customer experience and the potential for future sales.
\n \t- Additional services and offerings (00:23:41)\xa0Opportunities to recommend alignments and road hazard protection along with tire sales.
\n \t- Tire Price and Profitability (00:24:41)\xa0Discussion on setting the price of tires and the potential profitability for shop owners.
\n \t- Tire Sales Strategy (00:25:42)\xa0Exploration of the number of tires that need to be sold to maintain profitability and minimize road hazard exposure.
\n \t- Tire Sales Goals (00:26:30)\xa0Setting targets for tire sales and road hazard coverage for a successful shop.
\n \t- Training and Implementation (00:28:32) The process of implementing tire sales into the business.
\n \t- Service Advisor's Role (00:30:14)\xa0The importance of service advisors in understanding and selling tires to grow the business.
\n \t- Getting into the Tire Business (00:31:56)\xa0Initial steps and considerations for shop owners interested in entering the tire business.
\n \t- Partnerships and Rebates (00:39:13)\xa0Exploring distribution partnerships, rebates, and the potential for profitability in the tire business.
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