Podcasts Business Remarkable Results Radio Podcast The Role of The Reservationist in Auto Repair [RR 922]

The Role of The Reservationist in Auto Repair [RR 922]

Published: Jan. 26, 2024, 4:15 a.m.

\n\nDiscover how "reserving" a service advisor's time, not just the bay, can transform your client relationships and service quality.\n\nLearn about the rise of virtual service advisors and how they're reshaping the industry.\n\nFind out how a well-trained reservationist can boost your shop's efficiency and profitability.\n\nRui Martins, Evolve AD\n\n\nShow Notes\n\n\n\n

    \n \t
  • Watch Full Video Episode
    • \n \t
  • Evolve AD (00:00:26)\xa0Explanation of the company and its focus on aftermarket development.
    • \n \t
  • Introduction to the concept of reservations (00:02:06)\xa0Discussion about the concept of reservations and its importance in the service aftermarket.
    • \n \t
  • Challenges of using the term "reservation" (00:03:08) The challenges faced in using the term "reservation" and its significance in controlling client's time.
    • \n \t
  • Reserving the service advisor's time (00:04:54) The concept that reservations are for the service advisor's time, not the bay.
    • \n \t
  • Role of the reservationist (00:05:49) The role of the reservationist in handling administrative duties before the client's arrival.
    • \n \t
  • Virtual service advisors (00:07:01) Virtual service advisors and their potential role in the industry.
    • \n \t
  • Impact on productivity and profitability (00:11:11)\xa0Discussion about the impact of reservations on productivity, production volume, and overall profitability.
    • \n \t
  • Handling client inquiries and setting appointments (00:14:34)\xa0Explanation of how reservations handle client inquiries and set appointments, potentially involving the service advisor.
    • \n \t
  • Importance of reservations in client servicing process (00:11:50)\xa0Importance of accurate and well-developed reservations in the client servicing process.
    • \n \t
  • The importance of getting the primary concern (00:18:10)\xa0Discussion on the significance of accurately capturing the client's primary concern on the work order.
    • \n \t
  • Deferred work and timing conversations (00:19:23)\xa0Exploration of how deferred work and timing conversations can be handled during the reservation process.
    • \n \t
  • Challenges of managing remote workers (00:20:34)\xa0Discussion on the challenges and fears associated with managing remote workers and strategies to overcome them.
    • \n \t
  • Skill set and training for reservations (00:24:21)\xa0Consideration of the required skill set and training for individuals in the role of reservations.
    • \n \t
  • Reservations' role in administrative functions (00:27:25)\xa0Explanation of how reservations can handle administrative functions, such as managing switches and follow-ups in customer relationship management.
    • \n \t
  • Estimators in large shops (00:31:49)\xa0Exploration of the concept of having a dedicated estimator in large shops and its impact on efficiency and productivity.
    • \n \t
  • Delivering white glove service (00:33:57)\xa0Discussion on how reservations can be an essential tool in delivering exceptional customer service, known as "white glove service."
    • \n

\n\n\n\nThanks to our Partners, AAPEX and NAPA TRACS\n\nSet your sights on Las Vegas in 2024. Mark your calendar now \u2026 November 5th-7th, 2024. AAPEX - Now more than ever. And don\u2019t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR\n\nNAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at <a class="c-link" href="http://napatracs.com/" target="_blank" rel="noopener noreferrer"...