Dr. John Passante is a legacy automotive aftermarket Human Resource professional and the President and CEO of The Organizational Development Group. He’s worked with and for some of the biggest names in our industry including Monroe/Tenneco, Delphi, Moog and Car Quest. I’ve seen John speak at many events and he always ignites the spirit of self-development and leadership. John works with many aftermarket organizations to increase its effectiveness by better utilizing their human capital to implement change initiatives including Management Development, Leadership Development, Personal Development, and Team Development among others. Find John’s other episodes https://remarkableresults.biz/?s=john+passante (HERE). Paul T. McCarthy is the President of Automotive Aftermarket Suppliers Association. AASA is the voice for the automotive aftermarket supplier industry. Paul has 23 years of experience in the automotive industry. Prior to joining MEMA, Paul led the Automotive and Industrial Products Strategy Practice at PricewaterhouseCoopers (PwC). He consulted at dozens of automotive suppliers, eight of the top ten global automakers, and at private equity firms and financial institutions. His past leadership roles include heading PwC Germany’s Automotive Strategy advisory practice and leading global forecasting and analysis for a prominent vehicle forecast service, Autofacts. Paul has an MBA from Duke’s University’s Fuqua School of Business. Find Paul’s other episodes https://remarkableresults.biz/?s=paul+mccarthy (HERE). Key Talking Points: Am I being heard and understood? As owner, and as employee etcTo do lists and “things” often clutter the day- but nothing happens without people 62% of people are not fully engaged in their job 70% of employees feel they never been given sign of appreciation No one gets to where they are in life by themselves- don’t let your ego get in the wayWhy are you in the automotive industry? Everyone has a personal story connecting them to the industry. Leadership is validadting the people you lead everyday- vision, values and validationLeadership is caring and showing that you care Match your words and actions Accepting people for who they are and being comfortable with yourself- sharing what you know and admitting what you don’t know Unlock the talent and potential in people Take the fear out of learning and trying something new Difference between motivation and movement- “Do this or I’ll fire you” vs “Let’s talk about how we can improve efficiency,” One is fear, one is inclusion Do you ask your employees for ideas? Real test of leadership is when times are tough- invoke faith in the process and the industry It’s all about the customer- connecting with themShow your customers you value them- ask how they are doing personally, how their family is doing etc Resources: Thanks to Paul McCarthy and John Passante for their contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook )http://bit.ly/1Qn68fO (Twitter )http://bit.ly/1SVqRvh (Linked In )Email Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. https://remarkableresults.biz/listen/ (Mobile Listening APP's HERE) https://remarkableresults.biz/insider/ (Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee) This episode is brought to you by AAPEX, the Automotive Aftermarket Products...