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Dr. David Weiman is the president of Weiman Consulting, a leadership consulting firm in Philadelphia PA. He is also an adjunct Assistant Professor at Widener University’s Institute for Graduate Clinical Psychology, and he is a Certified Performance Coach through Johnson & Johnson’s Human Performance Institute. Dr. Weiman has been quoted in BusinessWeek, the Los Angeles Times, Men’s Health, Entrepreneur, and many other publications. He has also been a guest on Fox News Philadelphia, Money Matters TV, and numerous podcasts, where he shares insights about the psychology of success, motivation, and more. You can check David's other episodes https://remarkableresults.biz/?s=David+Weiman (HERE). Key Talking Points: Keeping a client for lifeCreating a connection, experience and trust- customers are relying on the shop to help them Kindness can often be repaid in years of loyalty from customer and referrals    Has to be innate value to treat customers a certain way. One of the first things we learn as children is storytelling- challenge then a hero arises. Boil down technician language to simple terms for customers to understand   COVID-19- Has accounted for chronic and acute stress Getting through the pandemic together- recognizing there is a bigger picture involved  Simmering stressing from the pandemic can cause bigger reactions to situations that normally wouldn't have a reaction.  What is the opportunity for me to learn from this? Decipher reactions based on underlying stress due to COVID-19.  Realize there are all different comfort levels people have with being outside of their house right now- shops have continued to be open but many people are just leaving their houses. Have awareness.  Every customer that comes to shop has a problem- they aren’t stopping to say hello- so you're dealing with stressors all day long, even if you have gotten used to it. Implement stress-reducing activities daily- don’t wait until you are maxed out with stress to do something about it.  Oscillation- take regular breaks whether you feel you need them or not. It will help to refocus and re-energize. Breathing exercises while counting, stretching, going for a short walk.    Focus on things you do have control over- circle of concern vs circle of influence and apply stress-relieving techniques based on what stress you currently are experiencing  Normal stress- getting to work, dealing with traffic, paying bills, etc Training stress- learning new techniques, we put ourselves in it or called to do. In the end you will have more knowledge and skills.     Excessive stress- chronic or acute stress GratitudeAcknowledge the people in your life who you are grateful for and let them know specifically why  Every morning take the time to reflect what you are grateful for- 5 minutes  Resources: Thanks to Dr. David Weiman for his contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. https://remarkableresults.biz/listen/ (Mobile Listening APP's HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter   )http://bit.ly/1SVqRvh (Linked In   )Email https://remarkableresults.biz/insider/ (Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee) The NAPA Smart Sign, previously known as Digital...