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Thanks to our Partner, NAPA Auto Care\n\nRick White from 180Biz, discusses the importance of creating an environment where team members feel safe to express themselves, offer advice, and hold owners accountable without fear of reprisal. The conversation highlights the role of clear standards, effective communication, and trust in fostering such an environment. Rick emphasizes the need for continuous improvement and learning from mistakes, underscoring the positive impact of a supportive and psychologically safe workplace on team members' growth and business success.\n\nRick White, President and Lead Coach for\xa0180BIZ, Listen to Rick\u2019s previous episodes\xa0HERE. rick@180biz.com\n\nShow Notes\n

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• Watch Full Video Episode
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• Psychological Safety (00:00:16)\xa0Discussion on the significance of psychological safety in business and the impact it has on team comfort and productivity.
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• Breast Cancer Awareness (00:00:57) Promotion of the Brakes for Breast program and its fundraising efforts for triple negative breast cancer research. https://brakesforbreasts.com
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• Impact of COVID-19 (00:02:03)\xa0Observations on the impact of COVID-19 on psychological safety and the need for safe spaces and a sense of community.
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• Standards and Safety in Business (00:05:30)\xa0Importance of creating a safe environment in the workplace, including physical safety, standards, and the impact on vehicle reliability.
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• Leadership and Communication (00:07:37)\xa0Discussion on how leadership, communication, and trust contribute to creating a high-trust environment and psychological safety.
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• Creating a Safe Environment (00:10:26)\xa0Discussion on creating a safe and empowering environment for employees, including the role of boundaries, values, and beliefs.
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• Continuous Improvement and Psychological Safety (00:11:33)\xa0Encouragement for open communication, feedback, and continuous improvement to enhance psychological safety in the workplace.
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• Promoting Psychological Safety (00:16:46)\xa0Importance of clear and consistent messaging, addressing mistakes as teachable moments, and promoting psychological safety in the workplace.
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• Mistakes and Learning (00:17:57)\xa0Discussion on allowing mistakes, learning from them, and the importance of giving room for growth.
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• Holding Ourselves Accountable (00:23:48)\xa0The significance of holding oneself to the same standards as others and taking responsibility for mistakes.
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• Identity and Confidence Building (00:28:01)\xa0Discussion on building confidence, changing one's identity, and gaining encouragement in leadership roles.
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• The Six C's for Change (00:31:13) Explanation of the six C's - choice, commit, courage, confidence in capabilities, and competence.
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• Creating a Better Work Environment (00:34:38)\xa0Discussion on improving the work environment by taking inspiration from places like Starbucks.
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• Challenges of the Modern Workforce (00:35:38)\xa0Addressing the challenges faced by the modern workforce, including the need to handle setbacks and the impact of parenting on work readiness.
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• Personal and Professional Growth (00:37:03)\xa0Exploring personal and professional growth through dedication and effort.
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• Leadership and Team Communication (00:42:18)\xa0The evolution of leadership...