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Pete McNeil discusses the changing needs of employees in the post-COVID workplace, particularly focusing on Gen Z employees. He talks about the importance of providing a positive customer experience and adapting to the preferences and attention span of Gen Z employees. He also discusses the challenges of hiring and retaining Gen Z employees, including the need for benefits, learning opportunities, and potential pay advantages.

Pete McNeil, McNeil\u2019s Auto Care, Sandy and Riverton, UT. Pete\u2019s previous episodes HERE

Show Notes:

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• Watch Full Video
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• The Legacy of Old Car Repair Tools (00:01:39)\xa0Discussion about displaying old car repair tools in the waiting room to showcase the evolution of automotive technology.
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• The Importance of Customer Experience (00:07:21)\xa0Highlighting the exceptional service provided by a server at a restaurant and the need to recruit service advisors from industries with a focus on customer experience.
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• Understanding Gen Z Employees (00:08:47)\xa0Exploring the characteristics and preferences of Gen Z employees, including their shorter attention span and the need for clear direction and guidance.
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• Gen Z Challenges in the Workplace (00:09:18)\xa0Discussion on the challenges faced by Gen Z employees entering the workplace without prior working experience.
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• Adapting to Gen Z Preferences (00:12:19)\xa0Exploring the changing expectations of Gen Z employees during job interviews, including flexible work schedules and work-life balance.
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• Creating Hybrid Pay Programs (00:16:38) The need for customized pay programs to meet the diverse needs and preferences of employees, with examples of different pay structures.
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• Valuing Diagnostic Technicians (00:19:31) The need to compensate diagnostic technicians accordingly.
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• Specialization and Rewarding Expertise (00:21:31)\xa0Highlighting the importance of specialized technicians in areas like transmissions, electrical, and HVAC, and the need to reward their knowledge and time investment.
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• The importance of involving families in social events (00:26:34)\xa0Discussion on the significance of including employees' families in non-work related special events.
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• Creating a positive work culture through various events (00:27:29)\xa0Exploration of different events, such as boating trips and casino nights, that the company organizes to foster camaraderie and teamwork among employees.
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• The communication preferences of Gen Z employees (00:29:40)\xa0Insights into the communication preferences of Gen Z employees, including their preference for face-to-face interactions and the low reliance on social media for communication.
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• The changing needs of employees (00:35:23)\xa0Discussion about the need for a new way of connecting and learning with the new age employees.
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• Adding on to the Riverton store (00:35:47)\xa0Updates on the expansion of McNeil's Auto Care in Riverton, Utah, including adding six bays and a warehouse.
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• Appreciation for Carm Capriotto (00:36:17)\xa0Expressing gratitude for Carm Capriotto's contributions to the automotive industry and the podcast.
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Thanks to our Partner, Dorman Products.