Just Be Honest [E138] - Diagnosing the Aftermarket A to Z
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Matt Fanslow discusses the importance of understanding technicians\' value, open communication about compensation, and collaborative problem-solving.
Show Notes
- Dutch Silverstein - Straight Talk to Technicians [E018]: https://mattfanslow.captivate.fm/episode/018
- Dutch Silverstein - Straight Talk to Technicians - Part 2 [E046]: https://mattfanslow.captivate.fm/episode/046
- Challenges Faced by Managers and Owners (00:01:30)
- Demand for Better Compensation (00:02:43)
- Assessing Value and Increasing Compensation (00:04:28)
- Honest Conversations and Fear (00:05:54)
- Hierarchy and Fairness (00:10:16)
- Improving Communication and Grace (00:15:52)
- Achieving Collective Success (00:18:12)
- Recognizing Flaws in the System (00:19:28)
- Taking a Step Back to Move Forward (00:20:58)
- Accepting Criticism and Turning It into a Positive (00:22:05)
Thanks to our Partner, NAPA Autotech napaautotech.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE
Aftermarket Radio Network: https://aftermarketradionetwork.com/
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