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Ashlee Arnold, Vice President, Arnold Oil Company of Austin, has quickly become an influential figure in the aftermarket industry at large and within her own company by persistently showing remarkable leadership and cementing its placement on the esteemed “Aftermarket Business Top 25 Auto Chain” listing several years in a row. Arnold serves on the Federated Auto Parts Board of Governors, Federated Co-Man Council, and sits on the Automotive Warehouse Distributors Association (AWDA) Board of Governors. She serves as a PAC Dog for the AWDA sector and has been a member of the Young Auto Care Network Group (YANG) since its inception in 2014, now serving on the council. She has previously served on the Auto Care’s Market Intelligence Committee as well as AC Delco’s Policy and Procedure Committee. Ethan Bregger, training content and curriculum manager, DRiV™️, has a proven track record of success and influence within the auto care industry. Bregger guides the strategy and course content development behind the technical training program “Garage Gurus” and provides insight and guidance on the overall program strategy. An actively-involved member of YANG and a committed Auto Care Political Action Committee (ACPAC) supporter, Bregger recognizes the industry is larger than himself and his company by playing a significant role in the design and operations of multiple industry conferences, including the YANG Leadership Conference and the Auto Care Association’s Leadership Days conferences. Bregger is currently serving as Vice Chair of the education committee and volunteers on the Automotive Maintenance and Repair Association/Motorist Assurance Program (AMRA/MAP) Technical Council. Jacki Lutz, head of global market communications and intelligence, Sensata Technologies aftermarket business, has committed herself to making a lasting impact on the auto care industry and is a proud advocate of the opportunities in the aftermarket. Lutz currently serves as president of the Automotive Communications Council, is a member of Auto Care Association’s Marketing Communications Committee, AASA's Marketing Executives Council, AASA's Modern Industry Expertise Council, AASA's Mobility Technology Council and was recently voted as a member of the YANG Advisory Council. Ryan Samuels, vice president, Samuels Inc., is committed to the continued success of the auto care industry through his investment in training tomorrow’s technicians, volunteerism, and advocacy efforts. Samuels is the current secretary of the Automotive Warehouse Distributors Association (AWDA), a member of the ACDelco advisory board, an active member of the National Pronto Association, PAC Dog to Pronto, and was a leading innovator with YANG. Key Talking Points:Impact Award- for the future, age 40 and younger FutureArnold Oil: Diversify business and bring value to customers. Expanded to chainsaws, lawn mowers, etc repair work outside of just parts, oil business and fuel distribution. Make service professional successful- rely on vendors, internal training and management training. Garage Guru's and DRiV: Service solution offers, goal is to be voice of industry and drive growth of technicians Sensata Technologies: Specialize in sensors and electronics, new training brand and e-training platform Samuel’s Inc: Building relationships and educating customers Customer feedback: Are they willing to invest in themselves? Resources: Thanks to Ashlee Arnold, Ethan Bregger, Jacki Lutz, and Ryan Samuels for their contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Leave me an honest review on https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4 (iTunes). Your ratings and reviews really help and I read each one of them. Love what we do, buy a cup of coffee https://remarkableresults.biz/coffee/ (HERE). Be socially...