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Published: April 30, 2024, 4:15 a.m.

Thanks to our Partner, NAPA Auto Care\n\nCustomer service is the backbone of any successful auto repair shop. Tom Petty discusses the critical role of clear, effective communication with customers. And guess what? It all starts with your internal team and company culture.\n\nTom Petty, Petty Motorworks, Waretown, NJ\n\nShow Notes\n

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• TST Seminars: https://www.tstseminars.org/
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• NAPA Auto Care Gold status (00:01:24)\xa0Tom Petty discusses NAPA AutoCare Gold status and its significance.
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• Technical training and progression (00:03:13)\xa0Tom Petty's technical training and progression through the years.
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• Family business and technical training (00:04:22)\xa0Tom Petty's decision to start a family business and his involvement in technical training.
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• Engaging technicians and setting shop culture (00:05:44)\xa0Discussion on setting the culture for a shop and engaging technicians in training.
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• Apprenticeship and mentoring (00:08:13)\xa0Tom Petty's approach to apprenticeship and mentoring young technicians.
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• Automotive vocational education (00:11:10)\xa0Discussion on the need for a specialized automotive charter program in vocational education.
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• Challenges in the automotive industry (00:13:03)\xa0Challenges faced by young technicians in the automotive industry and the need for development and support.
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• Starting wage and labor margin (00:14:36)\xa0Discussion on starting wage for technicians and the importance of labor margin for business sustainability.
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• Post-education career advice (00:15:31)\xa0Tom Petty's advice for students coming out of a two-year automotive program regarding starting wage expectations.
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• Structured Raises (00:15:37)\xa0Discussion about implementing structured raises for technicians to prevent wage suppression.
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• Setting Technician Wages (00:19:06)\xa0Discussion on the importance of setting technician wages based on experience and productivity.
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• Communication and Customer Service (00:23:53)\xa0Importance of effective communication, especially through digital inspections, and its impact on customer service.
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• Training Alliance (00:28:00) Formation of an independent training alliance to improve technical training in the local area of New Jersey.
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• Kidney Donation (00:30:44) Tom Petty's kidney donation.
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• Life Post-Surgery (00:33:14)\xa0Tom Petty shares his experiences after kidney surgery and discusses the minimal impact on his daily life.
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• Avoiding NSAIDs (00:33:53)\xa0The importance of avoiding certain pain medications for kidney health, with a cautionary example.
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• Recovery and Kidney Function (00:34:31)\xa0Insights into the recovery period after kidney surgery and the remarkable adaptability of the kidney.
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\nThanks to our Partner, NAPA Auto Care\n\nLearn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care\n\nConnect with the Podcast:\n\n-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/\n\n-Join Our Private Facebook Community:\xa0<a...