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\n\n\n\n\nIt's time to find the hidden costs of 'busyness' in auto repair shops. It's not just about the work you do; it's about the work you're actually getting paid for. Measuring technician productivity is crucial - because if you're not measuring it, you can't manage it. It's a wake-up call for shops everywhere to stop leaving money on the table.\n\nBill Haas,\xa0Haas Performance Consulting,\xa0Bill\u2019s previous episodes\xa0HERE.\n\nMurray Voth,\xa0RPM Training.\xa0Listen to Murray\u2019s previous episodes\xa0HERE\n\nMaylan Newton,\xa0ESI- Educational Seminars Institute.\xa0Maylan\u2019s previous Episodes\xa0HERE\n\n\nShow Notes:\n\n\n\n\n\n\n

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• The Importance of Shop Productivity (00:01:41)\xa0Discussion on the significance of measuring productivity and ensuring work is paid for.
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• Challenges in Understanding Business Numbers (00:05:39)\xa0Discussion on the lack of understanding of business numbers and pricing strategies in the automotive industry.
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• Implementing Time Clock Management (00:09:12)\xa0The importance of implementing time clock management and its impact on shop productivity.
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• Setting Expectations and Accountability (00:11:14)\xa0The need for setting expectations and holding employees accountable for their performance.
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• Challenges in Coaching and Accountability (00:12:25)\xa0The difficulty in coaching individuals who resist change and accountability in their business practices.
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• Labor Rates and Coaching (00:18:40)\xa0Discussion on the impact of labor rates and the value of coaching in the automotive industry.
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• Comparing Labor Rates (00:20:17)\xa0Debate on the practice of comparing labor rates and the importance of charging enough to pay employees.
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• Technician Interviews and Billing (00:21:50)\xa0Perspective on technician interviews and billing practices, including misconceptions and lack of understanding.
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• Business Education and Financial Planning (00:26:01)\xa0Importance of business education, financial planning, and understanding where the money goes in an automotive shop.
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• Year-End Spending and Tax Strategies (00:27:16)\xa0Discussion on year-end spending, tax strategies, and the significance of paying fair taxes.
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• The value of pricing (00:35:42)\xa0Discussion on the importance of presenting value over price in a competitive marketplace.
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• The market for different pricing strategies (00:39:18)\xa0Highlighting the existence of markets for both top-tier pricing and lowest cost options, with a comparison to the tool market.
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• The challenge of selling value (00:40:10)\xa0Debating the myth of offering better value and emphasizing the importance of growth and selling maintenance services.
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• Defining fair pricing and value (00:40:40)\xa0Challenging the concept of fair pricing and discussing the perception of value in the eye of the beholder.
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• Improving customer communication and value presentation (00:41:07)\xa0Emphasizing the importance of showcasing the quality of services, such as brake jobs, and the value they provide to customers.
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• Challenges in selling diagnostic...