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Being overbooked doesn't necessarily equate to higher productivity or profitability. In this episode, our panel discusses the challenges and impact of being overbooked in the automotive repair industry. They emphasize the importance of understanding productivity numbers, managing customer expectations, avoiding burnout for the team, optimizing scheduling, and utilizing technicians' strengths. Think twice before you boast about being overbooked!

Murray Voth,\xa0RPM Training.\xa0Listen to Murray\u2019s previous episodes\xa0HERE

Rick White, President and Lead Coach for\xa0180BIZ, Listen to Rick\u2019s previous episodes\xa0HERE.

Vic Tarasik, CEO of\xa0Shop Owner Coach.\xa0Vic\u2019s previous episodes\xa0HERE.

Chris Cotton,\xa0AutoFix Auto Shop Coaching,\xa0Chris Cotton Weekly Blitz Podcast. Listen to Chris' previous episodes HERE

Show Notes:

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• Watch Video Episode\xa0
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• Understanding Overbooking (00:00:01)\xa0Discussion on the meaning of being overbooked and the importance of understanding productivity numbers.
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• Avoiding Burnout for the Team (00:01:08)\xa0Exploration of the impact of being overbooked on the team and strategies to avoid burnout.
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• Charging for Inspections (00:05:22)\xa0Highlighting the importance of charging for inspections and not undervaluing the work done.
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• Customer Expectations and Scheduling (00:09:24)\xa0Discussion on the difference between shop expectations and customer expectations regarding scheduling and timelines.
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• Under Promising and Over Delivering (00:12:09) Setting realistic timelines and managing customer expectations to avoid overpromising and underdelivering.
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• The need to close open tickets and manage invoices (00:19:06)\xa0Encouragement to close open tickets and start new ones to avoid losing money and track customer follow-through.
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• Shortening the timeline through effective dispatch (00:21:47)\xa0Suggestion to improve dispatch processes to maximize assets and shorten the timeline for completing jobs.
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• The importance of understanding productivity numbers (00:21:54)\xa0Discussion on the need to focus on productivity rather than just increasing the number of cars in the shop.
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• Managing customer expectations and avoiding burnout (00:22:40) The importance of having a comfortable booking schedule and avoiding sudden drops in workload.
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• Dispatching and scheduling