Adapt or Die – A Look Ahead [THA 174]
Carolyn Coquillette of Luscious Garage, San Francisco, CA chairs the ASCCA Connected Cars Committee, serves on the ASCCA Board of Directors and is active in her local San Francisco chapter. She’s also the Founder and CEO of Shop-Ware. Look for Carolyn’s other episodes https://remarkableresults.biz/?s=%22Carolyn+Coquillette%22 (HERE). Scott Brown is an ASE Master Certified Automobile Technician with over three and a half decades of professional service industry experience. He and his wife own Connie & Dick’s Service Center Inc., a 57-year-old independent shop in Southern California. With a strong focus on engine performance and electronics, Scott began collaborating with other industry professionals, online, beginning in the early 90’s. Since 1995, he has been an instrumental resource in the development of the largest online community of automotive service professionals, the International Automotive Technicians Network — iATN where he once served as company president. Additionally, he serves on the NASTF Board of Directors and is a member of the following associations: ASCCA, CAT, ETI, I-CAR, & SAE. Scott is the founder of diag.net. Find other episodes that have featured Scott https://remarkableresults.biz/?s=%22scott+Brown%22 (HERE). Diag.Net https://diag.net/ (HERE) Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes https://remarkableresults.biz/?s=%22chris+cloutier%22 (HERE.) Autotex.me website https://www.autotext.me/ (HERE). Sheri Hamilton is the Midwest Auto Care Alliance (MWACA) Executive Director. She does not only lead the shop owners in six Midwestern states, she is also the Conference Manager of VISION Hi-Tech Training and Expo. Hear Sheri’s previous episodes https://remarkableresults.biz/?s=%22Sheri+Hamilton%22 (HERE.) Key Talking Points: Serving your customers will need innovation based on each customers way of being served Innovation and evolution on looking outside the industry to find new and different ways to serve, survive and compete We meed to present the details and complexity of the car to our customers in a clear way so they understand Embrace change. Become a change agent.If you choose to change you decide not to change Be careful not to say ‘Never’. You will adapt. Don’t fight it. The 5% of people that separate the good leaders from the great leaders. We’ve been forced in the last few months to make those tough decisions. We should be in a continuous loop upgrade to your systems and processes. The slowdown should have prompted you to spend time looking at this critical area of your business People have different learning styles and on-line webinars are for them. Some cannot pay attention with digital training. LMS (Learning Management Systems) will be involved to test if knowledge transfer happened. We are a resilient industry when confronted to do somethingYou must move and act to keep ahead of the pack Many shops have not missed a beat and their numbers Shops must become more efficient Look at their marketing skills They are reminded that everything matters They are missing communityOnline networking has helped “A person who thinks they are leading and no one if following is just taking a walk.” John MaxwellAs an essential company, how did you lead your people through the crisis? No one told us to disinfect cars, protect our customers and people, what our customers wanted in a...