Unreasonable Hospitality: Will Guidaras Recipe for Greatness
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When you run one of the top 50 restaurants in the world, your business is operating at near perfection. But in order to become the best, Will Guidara knew he\\u2019d have to redefine hospitality. Will is the former owner of Make it Nice, the hospitality group with restaurants covering the spectrum from fine dining to fast casual, including the acclaimed Eleven Madison Park, NoMad in New York, London, Los Angeles and Las Vegas, and Davies and Brook at Claridge\'s hotel in London. Knowing his true passion lies in making people happy, Will opted to be unreasonable in his approach to service and hospitality, leading to Eleven Park Madison being named the best restaurant in the world in 2017 and the writing of his first book,\\xa0Unreasonable Hospitality\\xa0(Penguin Random House).\\xa0\\xa0
In this episode of Redefiners, Will discusses not only how to go above and beyond for customers, but how to inspire and support a team to do the same. Will\\u2019s unique perspective on hospitality can be applied across industries. From the benefits of starting at the bottom, to setting expectations for feedback, to building a culture of excellence, listen in as one of the restaurant industry\\u2019s great leaders shares his ascent to the top.\\xa0\\xa0\\xa0\\xa0If you enjoyed this episode, you might also like these Redefiners episodes: \\xa0\\xa0