Unpacking Leadership Lessons with Marriott International President and CEO Tony Capuano
When Tony Capuano took over as President and CEO at Marriott, the company was wrestling with the most significant challenge it\u2019s ever faced as travel essentially shut down due to the COVID-19 pandemic. Further complicating matters, Marriott\u2019s beloved, iconic CEO, Arne Sorenson, had recently passed away and many in the company were dealing with the loss of their visionary leader, mentor, and friend.
On this episode of Redefiners, Tony talks with Clarke and Hoda about leadership lessons he\u2019s gleaned from almost 30 years at Marriott, including his top advice for leaders transitioning into the CEO role. He\u2019ll also dig into Marriott\u2019s Bonvoy customer loyalty program, sustainability at scale in the hospitality industry, and how technology and AI can help deliver high touch personal service.
We'll also hear from Ty Wiggins, an Executive Director in our London office and author of RRA\u2019s latest book, The New CEO: Lessons from CEOs on How to Start Well and Perform Quickly (Minus the Common Mistakes). Ty discusses why transitioning into the CEO role is one of the most challenging\u2014and rewarding\u2014moves of an executive\u2019s career, and how new leaders can get off to a strong start.
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