The employee/employer relationship is changing; employee engagement is at an all-time low, and countless research studies tell us that a significant proportion of the workforce is considering quitting their jobs. At the same time, despite the economic backdrop, many companies are struggling to get the talent they need due to significant skill shortages in some areas.\n\nSo how can employers differentiate themselves and secure and retain the talent they need? A positive work culture has never been more critical and is a strong differentiator for employers focusing on building one.\n\nMy guest this week is Lori Knowles, Chief Human Resources Officer at Memorial Hermann Health System. Memorial Hermann has had some spectacular hiring and retention outcomes in a highly challenging talent market by focusing on their culture. In our discussion, Lori talks us through the five levers they use to drive culture and the results they are getting.\n\nIn the interview, we discuss:\n\nThe current talent challenges in the healthcare sector\n\nHow does workforce flexibility work in healthcare\n\nBeing strategic with just-in-time staffing\n\nThe changing employer/employee relationship\n\nEmployee experience and the moments that matter\n\nCulture, community and mission\n\nThe five levers that drive culture\n\nResults and impact on hiring and retention\n\nThe role of technology and AI\n\nThe vision for the future.\n\nListen to this podcast in Apple Podcasts