Ep 488: The DE&I Journey
One of the key lessons from 2022 is that implementing effective strategies for DE&I is always a long-term journey rather than a quick fix. Sharing insights to learn from the experiences of others is a critical part of the process; progress cannot happen in a vacuum.\n\nMy guest this week is Eric Thomas, Chief Diversity, Equity and Inclusion Officer at Genesys. Genesys is on a journey to become a more diverse company, and a vital part of this is increased workforce representation to align with the markets they serve. Eric has some valuable insights to share on the lessons they are learning, particularly around talent acquisition and employee experience.\n\nIn the interview, we discuss:\n\nEric's journey to becoming a Chief Diversity Officer\n\nThe lessons Genesys has learned during its ongoing evolution to being a more diverse company.\n\nEmpathy and helping employees understand the why\n\nInclusion and belonging\n\nThe innovation required for effective DE&I work\n\nDetermining priorities and experimentation\n\nReimagining talent acquisition\n\nRedesigning the interview process\n\nEmployee experience as a differentiator\n\nAdvice to other employers on a similar journey\n\nSetting industry benchmarks and building an ecosystem.\n\n\nListen to this podcast on Apple Podcasts.