Ep 467: Automation & Personalization
Anyone who has seen me speak this year knows that I consider personalization the next big trend in talent acquisition. If they get their strategies right, the rapid growth in automation technologies allows employers to offer a bespoke candidate experience at scale. So which employers are doing this well, and what can we learn from them?\n\nMy guest this week is Lisa Scales, Head of Talent Acquisition for the UK and Ireland at Nestle. In our wide-ranging conversation, recorded at UNLEASH World in Paris, Lisa talks us through Nestle's strategies around personalization and the results they're getting.\n\nIn the interview, we discuss:\n\nThe turbulent market and conflicting tensions for talent acquisition\n\nScarcity of skills\n\nRemoving repetitive transactional tasks\n\nUsing conversational AI to answer previously unanswered questions\n\nThe power of personalization\n\nThe time, place and wishlist for automation\n\nPersonalized onboarding\n\nWhy automated selection can amplify systemic bias\n\nMoments that matter, interesting technologies, and the deskless workforce\n\nWhat does the future look like\n\nSubscribe to this podcast in Apple Podcasts\n\nA full transcription will appear here shortly.