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Delivering a high-quality candidate experience isn't easy, but it has arguably never been more critical with the recruiting challenges employers are now experiencing. Over all the years that candidate experience has been an industry talking point, what has become clear to me is that it is fundamentally a strategic rather than a tactical issue.\n\nMy guest this week is Carlos Fernandez, Director of Talent Acquisition at Houston Methodist. Houston Methodist puts innovation at the heart of its corporate strategy, and its approach to candidate experience reflects this.\xa0\n\nIn the interview, we discuss:\n\nRecruiting challenges in the healthcare sector\n\nThe quality of candidate care mirroring the quality of patient care\n\nStanding out as an employer.\n\nCandidate experience strategy\n\nThe "Know Me Experience" and voice of the customer research\n\nThe role of technology\n\nVirtual chat, candidate capture and auto-scheduling\n\nUsing technology to connect candidates with humans quickly\n\nChange management\n\nThe future of talent acquisition\n\nFollow this podcast on Apple Podcasts.