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Joseph Ansanelli makes leadership look deceptively easy.

Perhaps it\u2019s because he\u2019s done it more times than most. Or because he brings the humility to know that it\u2019s a lifelong journey.

Based in SF Bay Area, he\u2019s CEO & Co-Founder of Gladly, the company he incubated during his time at Greylock Partners.

Joseph is fond of saying \u201cPeople first. Strategy second.\u201d He believes that one of the keys to effective leadership is ensuring that teams have the right tools to succeed.

With his team of 150 employees, Gladly empowers customer service agents with a SaaS platform that turns them into heroes.

And he\u2019s onto something big\u2026

His investors include New Enterprise Associates, GGV Capital, SV Angel, Future Fund, and Glynn Capital Management.

Prior, he was Co-Founder & CEO of Connectify which was acquired by Kana, one of the first digital customer service platforms which he helped take public.

He was also Co-Founder & CEO of Vontu, the leader in data loss prevention, which was acquired by Symantec.

During college, he & a few friends created Trio Development, which was acquired by Apple and their product became Claris Organizer.

Joseph serves on the Boards of Directors of Sumo Logic and Trifacta. He also hosts one of my favorite podcasts Radically Personal

In this 20-minute conversation, Joseph reveals where he developed his passion for hiring & leading teams. And how he does it every day at Gladly.

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