BROADCASTS.com

b'Tax season is over; time to work ON your business. Let\\u2019s start with customer service and support. How many times have you contacted support or customer service and the response is \\u201cOh, well, that is not available here\\u2026\\u201d or \\u201cNo, it must be something on your end\\u2026\\u201d or \\u201cThat sounds great, but it\\u2019s not something we can help you with.\\u201d It\\u2019s infuriating. Zapier is one great example of a company that DOES NOT do this. They always reply with, \\u201cHey Eric, let me make sure I understand your question. So what you are asking or trying to do is\\u2026\\u201d and after I reply I usually get something with this tone, \\u201cHmmm, I\\u2019m not sure if we can but I\\u2019m definitely sure we can try. Let\\u2019s work together on this and see what we can come up with.\\u201d Refreshing right? But why is this not the norm? Why do we often feel as if the company we pay for service is doubting us and immediately determining what we are asking is not in fact valid or possible? Why do companies behave this way? Simple\\u2026management and owners allow it. In fact, they create it. The attitude of the owner is always found in the response of its support team. This needs to change, but more importantly, we, as service providers, must never allow it to happen in our organizations. We\\u2019ll discuss this in detail on today\\u2019s Radio Ignite Live.\\n\\nWe start live every weekday at 9am Pacific. Spots fill fast, so get there early. Register or learn more at 74systems.com. All shows are available free to the public but require a one time 30 second registration process, which will grant you access to this live episode, and all subsequent live episodes. We use Zoom, audio only, and it works on any device. Tune in at 74systems.com/radio.'