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Episode Summary:\\xa0

Today, we speak with returning guest Christ Anderson, Founder, and CEO of Ledge Lounger.\\xa0

Chris recounts the many developments that Ledge Lounger underwent (and is currently undergoing) since his last appearance on the podcast, with a particular focus on how he and his team navigated the pandemic.\\xa0

He speaks on strategies his team has adopted to improve customer transparency over the past couple of turbulent years, which include decreasing lead time and proactive communication. He adds that training a product management team that is prepared for unforeseen changes in the market has been a huge boon for the business.\\xa0

Chris goes on to share Ledge Lounger\\u2019s secret to thriving in the new normal, staying innovative, and maintaining and even continuing to build on customer trust. Last but not least Chris jumps into 3 new lines of products that you do not want to miss!\\xa0

Topics Discussed:\\xa0

• 01:03 - Navigating the pandemic\\xa0
• 04:17 - Moving into a new facility\\xa0
• 08:49 - Offering a product that creates memories\\xa0
• 11:18 - Dealing with the supply chain during COVID\\xa0
• 13:39 - Improving customer transparency\\xa0
• 20:13