Episode 124: Reuniting with Former Brothers Pool Service Repair Mechanic Danan Burns
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Today\\u2019s guest reminds us of a simple, yet overlooked principle in business: The more time and care you put into serving each individual customer, the more likely that customer will stick with you for life.\\xa0
In this episode, we speak with our very own repair mechanic from Brothers Pool Service & Repair and a 20-year veteran of the pool industry, Danan Burns. Things that we always appreciated about him are his professional approach to the craft, that he takes personal responsibility and ownership with each job, and his incredible attention to detail.\\xa0
We have a discussion, along with our service manager Kyle, on the day-to-day operations at Brothers, the procedures we built together, and the communication it takes to run a successful service and repair division.\\xa0\\xa0
Listen in as Danan discusses how his military experience informs his approach to servicing clients today, how to keep customers coming back to you, what it means to assume personal responsibility and ownership over each and every job, and his detailed repair process in the backyard\\xa0
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