Podcasts Business Pool Chasers Podcast Creating a Legacy by Adapting and Dedication with Mike Rynne of JMax

Creating a Legacy by Adapting and Dedication with Mike Rynne of JMax

Published: March 1, 2023, noon

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We had the honor of chatting with Mike Rynne. This is an incredible human being that has given all his time and effort to every company he has ever worked for including JMax.\\xa0

Mike has been involved in the pool industry since 1994, with roles in retail, service, remodeling, and new pool construction. Before taking on a leadership role at JMax alongside Justin, he built a career at Paddock Pools for over 15 years.

Listen in as Mike goes down memory lane, reflecting on the ups and downs in both his personal life and his journey in the pool business. Greg, and Justin break down the series of mishaps that led to Paddock\\u2019s steady decline as a company, and what Mike would have done differently were he to experience his time there again.

Mike then moves onto how he met Justin and got involved with JMax. He discusses customer service best practices and the importance of keeping up with innovation. Finally, he talks about his industry mentors, and his most interesting pools and favorite pool products through the years.

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Topics Discussed:

  • [05:45] Mike\\u2019s story
  • [28:39] Mike\\u2019s battle with lupus
  • [34:05] Crazy adventures in Vegas
  • [43:27] What Justin and Mike look for in new hires
  • [50:55] Paddock\\u2019s downfall
  • [58:37] What Mike would have done differently on Paddock\\u2019s leadership team
  • [1:03:53] Moving on to JMax
  • [1:13:36] Dealing with a confrontation
  • [1:17:39] How does customer service best at JMax?
  • [1:20:02] The importance of keeping up with innovation
  • [1:22:26] Mike\\u2019s mentors in the pool business
  • [1:16:17] The craziest pools Mike has ever seen
  • [1:33:55] Mike\\u2019s favorite pool products over the years
  • [1:41:18] Mike\\u2019s favorite pool of all time

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Key Quotes by Mike Rynne:

  • Unfortunately, the bar is getting lower in the industry. The most important thing that we shouldn\\u2019t let go of is being dependable: being somebody who isn\\u2019t just there to collect a check, and always wondering what they can do to be better. ~Justin
  • You have to keep up with innovation or you eventually won\\u2019t know what you\\u2019re doing. ~Mike
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