Episode 36: How to Improve Quality of Service Pt. 1
PODCAST COMMERCIAL RELOCATION HAPPY HOUR, Episode 36: \u201cHOW TO IMPROVE THE QUALITY OF SERVICE, Part I.\u201d with Ed Katz, and Rob Clark.\nIf you care about the customer, you\u2019ll want to listen to this podcast. It highlights the importance of creating a Scope of Services (SOS) that clearly defines what both the customer and the mover are responsible for. It also covers the IOMI dispatch process that ensures that the movers follow the SOS. \n\nYou can also find us on Spotify and Google or watch it on our YouTube Channel, \u201cCommercial Relocation Happy Hour.\u201d