Kristina Butler, Pharm.D., BCPS, BCACP\xa0- Manager of Clinical Pharmacy Specialists in Primary at the Providence Medical Group in Portland, Oregon talks with us about implementing a consistent patient care practice model across multiple sites.\nKey Lessons:\xa0Implementing a consistent model of care begins with hiring people who have the appropriate training & experience followed by a robust orientation process and supplemented by ongoing peer review; high-quality clinical pharmacy services need to be consistently available; more experienced practitioners may need to reframe their thinking and update their terminology in order to consistently teach learners about the pharmacists patient care process.\nHelpful Resources:\xa0 Check out the\xa0Patient Care Process\xa0chapter in Pharmacotherapy: A Pathophysiologic Approach and the\xa0Patient Care Process for Delivering Comprehensive\xa0Medication Management\xa0report.