Mary Ann Kliethermes, Pharm.D.\xa0- Professor and Vice Chair for Ambulatory Care in the Department of Pharmacy Practice at the Midwestern University Chicago College of Pharmacy talks with us about the business case for implementing the pharmacists patient care process.\nKey Lessons:\xa0Using a reliably consistent process results in reliably consistent outcomes; health information systems require providers to use a consistent method of documentation; pharmacists patient care services will be billed within the existing payment framework and infrastructure; payment for services is contingent on the scope of practice (state pharmacy practice act!), provider status (at state level!), and insurance regulations (state laws!).\nHelpful Resources:\xa0 Check out the\xa0Patient Care Process\xa0chapter in Pharmacotherapy: A Pathophysiologic Approach and the\xa0Patient Care Process for Delivering Comprehensive\xa0Medication Management\xa0report.