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What do you do when things go wrong - when the sh*t hits the fan? How do you deal with it in a way that benefits your business?
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\nEveryone makes mistakes, but it's not about what went wrong, but about what you do as a result to improve.
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\nA working mentality and mindset is important. Things can be going crazy and there is immense pressure, but if you deal with it properly through your demeanour and personality, you are on the right path.
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\nAsk yourself these questions:
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\n\t* Did I do that?
\n\t* Is it my fault?
\n\t* How do I fix it?
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\nIt is tough to overcome the humility of making a mistake or trying to save face around others about your mess. If you are in a bad and foul mood because of a problem or mistake, don\u2019t let everyone around you sense that frustration and anger. Don\u2019t bring everyone down. Don\u2019t make others feel bad because of your actions. Also, don\u2019t pass the buck and blame someone else.
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\nSome ways to handle mistakes and what went wrong:
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\n\t* Evaluate what lead to the problem (identify what went wrong and when)
\n\t* Write/document about it
\n\t* Use someone as a soundboard
\n\t* Ask for help if you need it
\n\t* Give feedback in a constructive and well-mannered way.
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\nTake a breath and re-focus rather than following your first reaction, which is to react. You don\u2019t necessarily need an instant fix. Once you take some time, solutions will come to your mind. Then you can change mountains to molehills.
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\n\t* Do\xa0something you enjoy
\n\t* Take a walk
\n\t* Do\xa0anything to lift that black cloud
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\nIt is easy to forget about all the things that have been done well when you focus on what went wrong. You will look back at mistakes and problems only to realize they were not that bad after all!
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\nAbout Daniel:
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\nDaniel is the co-founder and technical director of DMSQD, a design and digital agency.
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\nChallenged Issue:
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\nIn this podcast, we challenge the issue of what to do when the sh*t hits the fan \u2013 when everything goes wrong \u2013 and how to learn from that and recover while embracing humility.
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\nDaniel\u2019s Actionable Tips:
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\n\t* Remember what happened, but especially what you did afterwards, and importantly, how you felt.
\n\t* No one gets it right the first time. Allow yourself to\xa0adapt and react to improve.
\n\t* Right things, draw things out, or go skydiving - just get it out. This will give you clarity.\xa0
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\nTop Quotes:
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\n\t* \u201cWe all make mistakes\u2026in varying degrees of severity.\u201d
\n\t* \u201cThings are going to go wrong. It\u2019s inevitable.\u201d
\n\t* \u201cRegardless of who did it, it\u2019s fixing an issue going forwards.\u201d
\n\t* \u201cNobody else sees whatever is being this monumental problem that you have had.\u201d
\n\t* \u201cIt\u2019s got to be about learning from what you\u2019re doing.\u201d
\n\t* \u201cYour first reaction is to react.\u201d
\n\t* \u201cIt\u2019s getting over the fact that you do one wrong thing and that\u2019s not the end of your life.\u201d
\n\t* \u201cNobody wants that black mark.\u201d
\n\t* \u201cNothing is perfect, and it never will be.\u201d
\n\t* \u201cYou don\u2019t learn anything being a Peter Perfect.\u201d
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\nGuest Links:
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\n\t* HACKSAW\u2122\xa0(http://www.hacksawstudio.com/)
\n\t* Daniel Maw on Twitter (https://twitter.com/daniel_maw)
\n\t* Fancy Dan (http://www.fancy-dan.co.uk)\xa0
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\nResources:
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\n\t* Edward Townend (http://twitter.com/edwardtownend)
\n\t* The Strangest Secret (http://amzn.to/1Co8mI8)
\n\t* Mark Asquith Twitter (https://twitter.com/MrAsquith)