Harvard Business School Professor: It is NOT the Year of the Customer
Harvard Business School professor Len Schlesinger has been around the business block \u2013 from 30+ years of teaching, to C-level positions within organizations, to advising the world\u2019s biggest brands. Len joins the podcast and gets candid about the truth behind customer centricity.\n\nListen to this episode to learn:\n-How leadership and culture should drive customer centricity\n-Advice for understanding customers \u2013 and why it\u2019s not necessarily about just NPS and customer data\n-Why it\u2019s ALWAYS the \u201cYear of the Customer\u201d