Fintechs Customer Advantage
Global investment in fintech has reached $19 billion. What role do customers play in shaping this new world of digital banking? Ruth Handcock, Chief Customer Officer of Tandem Bank, a new \u201cchallenger bank,\u201d visits the podcast to explain.\n\nListen to this episode to learn:\n\nHow transparency, trust, and customized experiences are recalibrating retail banking\nWhy customers are gravitating towards retail banking startups that provide choice, flexibility, and positive reinforcement\nAdvice on how banks can partner with customers to ease their financial stress and empower successful money management