Amy Edmondson: Creating Psychological Safety at Work
When Google embarked on an extensive study to understand what makes for a high-performing team, it was Amy Edmondson\u2019s research on \u201cpsychological safety\u201d that became the foundation of the company\u2019s findings. Edmondson, a Harvard Business School professor and organizational behavior expert, joins the podcast to talk about her latest book, The Fearless Organization. She says that \u201cpsychological safety describes a climate at work where one believes that you can freely speak up with any idea, concern, question, even mistakes.\u201d It\u2019s \u201ca sense of permission for candor.\u201d She explains the benefits of creating psychological safety in the workplace and why it\u2019s essential for learning, innovation, and growth in the knowledge economy. \n\nListen to this podcast episode to learn:\n\n\u2022 Do better teams make fewer mistakes, or are they more willing to talk about them?\n\n\u2022 Why \u201cproblems are gems\u201d and how leaders can use mistakes to improve performance \n\n\u2022 Why customer truths don\u2019t always tend to make it up the corporate hierarchy\n\n\u2022 Differences between the \u201ccomfort zone\u201d and the \u201canxiety zone\u201d at work, and why the latter is more dangerous \n\n\u2022 Misconceptions about what psychological safety is (and what it isn\u2019t)\n\n\u2022 Actions we can all take to create greater psychological safety at work and in our personal lives