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From Amazon Exec in the early, scrappy days to leadership and strategic consultant, John Rossman\u2019s insights are of tremendous value for anyone in a place of looking at, and impacting their organization.

He notes that dissatisfied customers are a gift. This prompted a conversation about curiosity and the need to be open enough to ask for further feedback. Step into customer obsession and really explore who you\u2019re there to serve.

Keys to success (among many) include:
       \u2022   Patience
           AND
       \u2022   Urgency about the things you can control and not worrying about the things you
           can\u2019t

Be sure to check out John Rossman\u2019s books: The Amazon Way - 14 leadership principles and Big Bet, available on Kindle in February. Go to www.BigBetLeadership.com for a special giveaway!

Other lessons from today\u2019s episode:
       \u2022   Be willing to have a hypothesis that could be proven wrong (this is the Big Bet
           Vector)
       \u2022   Innovation means looking at doing things differently and not being satisfied in doing
           well doing what we do well
       \u2022   Leadership must create a balance of creating high performing teams and empathy         \u2022   Winning is about:
              \xba   Do your customers love you and have loyalty, or will they move if a better price
                   comes along? (Metrics: great NetPromoter score)
              \xba    Is it a great place to be a team member?
              \xba    Does your financial model justify the business?

Find John Rossman on LinkedIn and at www.BigBetLeadership.com