Interview with Eric Stone

Published: Feb. 20, 2024, 7 a.m.

From an entry level position at Enterprise Rental Car spanning over two and a half decades when he left the company as the Regional Vice President, Eric Stone learned a thing or two about CULTURE.

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Through engagement and other key steps, you create Culture Carriers. Look at:

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  • Time Management and Eisenhower\u2019s grid demarcations of Delegate, Do, Defer, or Delete
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  • Hiring Practices to include focusing on attitude, effort, and coachability
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  • Hold regular meetings to highlight desired outcomes, then back fill the calendar with times for training and review. 
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  • Remember that beliefs lead to behaviors.
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    • Identify your priorities and keep them in front of your team members.
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    • Remember that 40% of your team don\u2019t actually know what\u2019s expected of them.
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  • In exploring corporate culture, investigate the gap between Values and Behavior.
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  • Whether working in-office, remotely, or hybrid, there are five factors of engagement that need to be focused on:
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    • Relationship with the manager
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    • Understanding of requirements
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    • Having and utilizing the proper tools and tech
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    • Personal and Professional Development
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    • Reward systems
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  • Because there\u2019s no pressure relief for those working remotely (and hybrid/remote), the stress and anger felt on one day could well carry over to the next day. Leaders need to be the pressure-relief and support.
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    • Calendar time for engagement; that\u2019s the core of leadership
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  • Explore, \u201cWhat works? And what can we do better?\u201d
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  • Measure workplace culture via:
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    • Engagement
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    • Experience
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    • Ethics & Behavior balanced against Values
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    • Sales
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    • Retention
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    • Growth
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  • FRAMEWORK of the Hourglass
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    • Discovery - pull information
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    • Orchestrate - formulate and roll out priorities
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    • Training
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    • Assessment & Measurement
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    • Balance Mission, Vision, and Values against Policies and Procedures
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Find Eric Stone on Linked In and Instagram (ClearPathVentures_) and pick up his book Jumpstart Your Workplace Culture wherever books are sold!