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What can an attorney tell us about peace-making?
A lot!
His big claim: In 90 seconds he can extinguish any argument (and teach you to do the same).

What is leadership level listening?
        \u2022  Type One Listening is to get information that you can use and then close out the conversation
        \u2022  Type Two Listening is about validating the other person, making the other person feel heard.

When you\u2019re flooded with emotions, yours or someone else\u2019s, try Affective Labeling.

A leader\u2019s job is to provide Focus, Direction, and Safety.

We can only identify others\u2019 emotions if we\u2019re calm.

There are several layers of emotions that act as triggers. These include:
        \u2022  Anger
        \u2022  Disrespect
        \u2022  Fear
        \u2022  Disgust
        \u2022  Shame
        \u2022  Abandonment

To get to the heart of another person, get them to tell you their story.
Ask open ended questions.
Seek to observe four non-voluntary responses:
        \u2022  Head
        \u2022  Nod Verbal Responses
        \u2022  Relaxed Shoulders
        \u2022  Sigh

Doug\u2019s book: Deescalate: How to Calm Anyone in 90 Seconds or Less Reach out at: www.DougNoll.com and directly at Doug@DougNoll.com