Rajan Krishnan of Oracle: AI should take us from Hindsight, to Insight, to Ultimately Foresight
Earlier this spring I had the absolute pleasure to moderate an all star panel on how artificial intelligence (AI) is and will impact customer engagement. The panel consisted of executives at some of the leading vendors in the CRM industry, including:\n\nMarco Casalaina, vice president of products at Salesforce.com\u2019s Einstein division\nVolker Hildebrand, Global Vice President at SAP Hybris\nRajan Krishnan, Group Vice President of Applications Product Development at Oracle\nMichael Wu, Chief Scientist at Lithium Technologies\nKishan Chetan, principal PM manager of Microsoft CRM Dynamics 365