Social Sound Bite: Starbucks Steps Up in a Crisis
On this week\u2019s Social Sound Bite \u2014 recorded live at the\xa0KXIC\xa0studios in Iowa City \u2014 Jerry and I discussed how Starbucks is using a recent in-store crisis as an opportunity to step up their employee-training efforts. Listen for the full sound bite and enjoy these useful links to the news, trends, and tips included in this week\u2019s show.\nBeyond the Sound Bite\n\n\nStarbucks to close all U.S. stores for an afternoon of racial-bias training\xa0(Mashable).\n\n\nRemember, the Social Sound Bite is just the appetizer!\xa0On Mondays, we serve up a fresh new episode of the\xa0On Brand podcast.\n\n\nThis podcast is sponsored by my new book\xa0Brand Now.\xa0Discover the seven dynamics to help your brand stand out in our crowded, distracted world.\xa0Pre-order now and get special digital extras.\xa0Learn more.\n\nLast but not least \u2026\n\n\nSubscribe to the podcast\xa0\u2013 You can subscribe to the show via\xa0iTunes,\xa0Stitcher, and\xa0RSS.\n\n\nRate and review the show\xa0\u2013 If\xa0you like what you\u2019re hearing, head over to\xa0iTunes\xa0and click that 5-star button to rate the show. And if you have a few extra seconds, write a couple of sentences and submit a review. This helps others find the podcast.\n\n\nOK. How do you rate and review a podcast?\xa0Need a quick tutorial on leaving a rating/review in iTunes?\xa0Check this out.\n\nUntil next week, see you on the Internet!\nLearn more about your ad choices. Visit megaphone.fm/adchoices