CX Talks: Why is considering customer experience in digital transformation essential?
In our latest podcast, Clarasys' own Tom Carpenter, Lo\xefc Le Fouest and Adam Uddin discuss why considering customer experience in digital transformation should be a key focus, some of the actions to take (and questions to ask) in order to prioritize your efforts, the importance of testing and understanding your customer journey, why being agile and iterative helps the process, and the role your employees play in the digital transformation.