CX Talks: What does good CX look like?
Join Steven, Sarah and Lo\xefc as they discuss what good CX looks like in our latest episode of \u2018CX Talks\u2019. \n\nGood CX (customer experience) is something that most organisations strive to have, but it\u2019s important to understand what that means. \n\nThe podcast begins with our Chief Client Officer, Steven Writer-Maguire, asking the pivotal questions: What does good CX mean and what does it actually look like? \n\nSteven interviews our very own CX experts Lo\xefc Le Fouest and Sarah Daley and the trio draw on their own experiences to help answer these questions. \n\nThey go on to discuss what the starting point is for clients to begin improving their CX, the importance of meeting your customers\u2019 expectations, and how this can be done. \n\nThe trio also pinpoint some challenges that they have seen clients face with their CX and offer helpful tips and tricks throughout on how to get CX right. \n\nListen in to find out more.