CX Talks: Improvising in the workplace
Join Moray and Tom for our latest episode of Clarasys CX Talks. This week, the pair look at the Rada Business Research Division - How to think on your feet, The art of improvisation in the workplace. They talk through the limits of decision trees, lack of employee empowerment, and the importance of flexibility that limit your workforce. Instead of having strict guides, which encourage these limitations, Moray discusses the potential of \u2018guardrails\u2019 as opposed to \u2018guides\u2019, and giving employees the potential to choose the \u2018how\u2019 of their own working. With key nuggets of advice - such as \u2018thinking out loud\u2019 or using creative thinking techniques, such as \u2018crazy six\u2019 or \u2018crazy eight\u2019 - this is definitely worth a listen to find out how to reinvigorate your workforce and encourage improvisation.\n\nFollow Clarasys on your favourite social media channel for information and to ask questions, alternatively email podcast@clarasys.com!\n\nEpisode article link: https://www.radabusiness.com/about-us/news-and-blogs/how-think-your-feet-art-improvisation/