Podcasts Business Negotiations Ninja Podcast Navigating Crisis Negotiations with Empathy with Dr. Andy Young, Ep #317

Navigating Crisis Negotiations with Empathy with Dr. Andy Young, Ep #317

Published: Nov. 21, 2022, 10 a.m.

How does crisis negotiation actually work? Dr. Andy Young has both trained and engaged in crisis negotiation for over 20 years. A common thread among these scenarios is the necessity of employing empathy for the counterparty regardless of what they\u2019ve done. He explains why empathy in the face of crises is so impactful in this episode of Negotiations Ninja!

Outline of This Episode
  • [2:02] Learn about Dr. Andy Young
  • [3:05] The three types of crises Dr. Young sees
  • [4:20] Comparing and contrasting business and crisis negotiations
  • [8:10] Dr. Young\u2019s approach to crisis situations\xa0
  • [11:51] Dr. Young\u2019s role in hostage negotiations
  • [13:41] The role of power dynamics in hostage negotiations
  • [16:58] Mental exercises to reestablish perspective\xa0
  • [17:58] What to do when it\u2019s clear there isn\u2019t a \u201cwin\u201d
  • [20:09] The #1 thing the business world can learn
  • [22:56] How to get your hands on Dr. Young\u2019s book
Resources & People Mentioned Connect with Dr. Andy Young Connect With Mark