Empathy in the face of aggression is an important trait to master. If you allow yourself to lose control of your emotions in a negotiation\u2014it\u2019s not only far from constructive\u2014but can also cause you to lose the deal. How does empathy allow you to overcome negative emotions? What does true empathy consist of? Simon Rycraft shares his expert opinion in this episode of Negotiations Ninja.
Outline of This Episode