Lead Through Conflict: Essential Skills for Resolution & Communication with Claudia S.P. Fernandez
In this episode of "Negotiate Anything," host Kwame Christian, Esq., M.A. interviews Claudia S.P. Fernandez, a leadership expert from the University of North Carolina at Chapel Hill. Claudia shares her insights on effective communication and conflict resolution, particularly in the context of healthcare leadership and equity conversations. Listeners will gain valuable knowledge about the importance of emotional intelligence, psychological safety, and crisis communication in leadership.\nWhat will be covered:\n- The impact of training on leaders' ability to navigate uncomfortable conversations\n- The key mistakes leaders make in communication and conflict resolution\n- Strategies for coaching task-oriented leaders to embrace emotional aspects of conflict resolution\n\n\n\nContact ANI\nRequest A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/\nFollow Kwame Christian on LinkedIn: https://www.linkedin.com/in/kwamechristian/\nThe Ultimate Negotiation Guide: https://www.americannegotiationinstitute.com/guides/ultimate-negotiation-guide/\nClick here to buy your copy of How To Have Difficult Conversations About Race!: https://www.amazon.com/Have-Difficult-Conversations-About-Race/dp/1637741308/ref=pd_%5B%E2%80%A6%5Df0bc9774-7975-448b-bde1-094cab455adb&pd_rd_i=1637741308&psc=1\nClick here to buy your copy of Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life!: https://www.amazon.com/Finding-Confidence-Conflict-Negotiate-Anything/dp/0578413736/ref=sr_1_1?crid=2PSW69L6ABTK&keywords=finding+confidence+in+conflict&qid=1667317257&qu=eyJxc2MiOiIwLjQyIiwicXNhIjoiMC4xNCIsInFzcCI6IjAuMjMifQ%3D%3D&sprefix=finding+confidence+in+conflic%2Caps%2C69&sr=8-1