Managing the inherent tension between the \u201cfriendliness\u201d that comes from rapport and the assertiveness that is required to be effective can be tricky. In this episode we cover the following:\n\n1. How to build rapport.\n2. How to stand your ground.\n3. How to manage the flow of information.\n\nRequest a Custom Workshop For Your Company\n\xa0\nConnect with Hamilton\n\nLearn more about the executive program at Loyola (LLX)\n\nDownload Your Negotiation Preparation Guide